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30140796A OREGON

Bellagrace Hurley, 4, came to the emergency room with dental pain. Here, her parents Chelsea and Jesse Fipps consult with patient guide Hannah Lobingier..."Typically, an ER is a Band-Aid on a condition; a car accident or some other trauma. But we're trying to see the whole picture of the patient. It's a real culture change. A lot of patients we see have never been told they have options in their care. A patient who comes in to the ER with a sore throat or ingrown toenail may not know how they can go to a community partner clinic or urgent care setting and save thousands of dollars." - Hannah Lobingier...Hannah Lobingier and other patient guides in the emergency department at Providence St. Vincent Medical Center in Portland, Ore., are part of a new grant-based program in the Health Share CCO. Many people who come to the emergency room would be more appropriately served in less-expensive settings, and patient guides such as Lobingier act as advocates to help find these patients the appropriate care.

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30140796A_OREGON_TP_01.jpg
Copyright
Thomas Patterson 2013
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5760x3840 / 7.2MB
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for the new york times
Bellagrace Hurley, 4, came to the emergency room with dental pain. Here, her parents Chelsea and Jesse Fipps consult with patient guide Hannah Lobingier..."Typically, an ER is a Band-Aid on a condition; a car accident or some other trauma. But we're trying to see the whole picture of the patient. It's a real culture change. A lot of patients we see have never been told they have options in their care. A patient who comes in to the ER with a sore throat or ingrown toenail may not know how they can go to a community partner clinic or urgent care setting and save thousands of dollars." - Hannah Lobingier...Hannah Lobingier and other patient guides in the emergency department at Providence St. Vincent Medical Center in Portland, Ore., are part of a new grant-based program in the Health Share CCO. Many people who come to the emergency room would be more appropriately served in less-expensive settings, and patient guides such as Lobingier act as advocates to help find these patients the appropriate care.
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